Utilities & Council Tax Administrator

Job Title: Utilities & Council Tax Administrator Location: Southgate | Salary: £26,000 - £28,000 per year Join a Leading Social Housing Provider! Intrepid Global is excited to present an opportunity to join a reputable social housing provider dedicated to improving the lives of vulnerable individuals across the UK. Our partner is committed to delivering safe, suitable homes and vital services, prioritising community wellbeing and inclusion. About the Company: Founded in 2006, our partner has evolved from a traditional lettings agency to a significant player in social housing, managing thousands of accommodation units across the UK. They work closely with private investors, local authorities, charities, and housing associations, delivering high-quality services that empower tenants to thrive. The Role: Utilities & Council Tax Administrator As a Utilities & Council Tax Administrator, you will support the Utilities Team by managing utility bills and accounts for various properties while assisting tenants in understanding their responsibilities. Key Responsibilities: * Manage weekly top-ups for properties with prepayment meters * Liaise regarding petty cash and key top-ups * Sort and distribute daily post for Utilities and Council Tax * Handle invoices and update relevant spreadsheets * Request utility bills from suppliers and local authorities * Set up accounts for new properties * Identify tenants needing support with top-ups * Provide clear communication to residents and suppliers * Manage Utilities and Council Tax inboxes and department mobile * Organise applications for Single Person Discounts * Communicate with local authorities on behalf of tenants * Manage recovery of overpaid council tax and record refunds * Inform councils of void and construction periods * Register water accounts and update liability changes * Ensure timely updates to databases and management software * Perform general filing and scanning duties Skills & Knowledge: * Strong administration and organisational skills * Excellent attention to detail and task prioritisation * Exceptional interpersonal skills * Ability to thrive in a high-pressure environment * Proficient in MS Office (Outlook, Word, Excel) * Flexibility to adapt to varying demands Benefits: * 23 days annual leave plus bank holidays * Additional leave for long service, up to 28 days * Private health insurance * Birthday off and one well-being day off * Maternity/Paternity pay and enhanced pension schemes * Access to mental health training Diversity & Inclusion: Our partner is committed to creating a diverse and inclusive work environment, welcoming applicants from all backgrounds. If you need assistance during the recruitment process, please let us know. If you meet most of the qualifications, we encourage you to apply. We look forward to connecting with you