Experienced Temporary Student & Compliance Officer

A public research university based in West London is looking for a Temporary Appeals & Compliance Officer for at least 3 months, to start as soon as possible. There is the potential for this position to be extended. The hours are 9am-5pm, Monday to Friday, fully office based. It is essential that you have prior experience dealing with appeals within higher education. Responsibilities include: * To log and review all appeals, determining eligibility in conjunction with the Senior Complaints and Compliance Officer and undertaking investigations as necessary. * Organising meetings with Appeal Chairs and supporting them to take appropriate decisions and organising appeal panels where necessary. * Ensuring that decisions are logged and communicated appropriately. * To collect the required documentation including hard copy/electronic documentation and data for complaints, appeals, disciplinary and selected compliance cases. * To arrange and attend formal meetings, interviews and hearings, take responsibility for the timely circulation of papers, take minutes and write them up in a professional, accurate manner. * To write up outcome letters to students where required. * To create and maintain accurate and comprehensive case archives in conjunction with the Senior Complaints and Compliance Officer and to assist in the monitoring of the University’s policies and procedures. * To maintain a variety of databases, i.e. Trackers and Registers for complaints, appeals, disciplinary and other procedures Skills & experience * Strong administrative experience and dealing with appeals in higher education (essential) * Minute taking. * Experience of dealing with a varied workload and a wide range of administrative procedures. * Experience of delivering effective customer service. * Good IT skills, commensurate with the need to record, track, retrieve, edit, analyse, report and file complex documents and data in a variety of formats, including Excel. * Experience in using Unit-e or other student record systems and other student information databases, in particular assessment records. * Good understanding of the appeals process