Company:
Clark James Head Office
Location: Liverpool
Closing Date: 26/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Hybrid working reporting into Liverpool. Do you have managerial experience in Motor Insurance claims as well as Credit Hire knowledge? If so we would love to hear from you for this highly unusual niche role.
Working in a growing, busy office environment, you will be leading and developing a team of Credit Hire claims handlers. Managing the performance of this team to ensure productivity, quality and customer service goals are maximised.
You will work in partnership with other Team Leaders/Supervisors in communicating and making agreed change happen across the Motor Claims Unit as a whole. You will also work closely with Technical Experts/and Quality Controllers to develop your team to deliver a high level of performance to achieve those goals.
Key Responsibilities
* Be able to understand and guide handlers with Credit Hire claims in line with claims practices, procedures and philosophies.
* Measure direct reports performance against KPI’s and SLA’s.
* Identifying inefficiencies with processes and procedures and implement changes
* Manage, motivate, deliver, set & monitor objectives of direct reports within the Team
* Undertake regular performance reviews with team members
* Ensure compliance to company reserving and payment philosophy.
* Handle team technical referrals on a daily basis
* Develop and maintain relationships with key suppliers and Third Party agents, to include the interpretation of MI, and identifying/resolving issues not requiring escalation.
* Develop teams technical knowledge
Key Skills and Knowledge
* Previous leadership experience in a claims environment is essential
* Demonstrate an excellent knowledge and understanding of the Credit Hire industry/market, including its legal and procedural development.
* Excellent understanding of the United Kingdom legal system surrounding claimant and defendant litigation. Including extensive knowledge and understanding of relevant case law their application and implications.
* Demonstrate a detailed knowledge of the ABI GTA and its implications.
The company are an employer of choice within the sector with flexible working, a modern city centre office, a great team and prospects plus a really solid salary, bonus and benefits package.
If you are one of the very few people with these skills apply today in strict confidence
Working in a growing, busy office environment, you will be leading and developing a team of Credit Hire claims handlers. Managing the performance of this team to ensure productivity, quality and customer service goals are maximised.
You will work in partnership with other Team Leaders/Supervisors in communicating and making agreed change happen across the Motor Claims Unit as a whole. You will also work closely with Technical Experts/and Quality Controllers to develop your team to deliver a high level of performance to achieve those goals.
Key Responsibilities
* Be able to understand and guide handlers with Credit Hire claims in line with claims practices, procedures and philosophies.
* Measure direct reports performance against KPI’s and SLA’s.
* Identifying inefficiencies with processes and procedures and implement changes
* Manage, motivate, deliver, set & monitor objectives of direct reports within the Team
* Undertake regular performance reviews with team members
* Ensure compliance to company reserving and payment philosophy.
* Handle team technical referrals on a daily basis
* Develop and maintain relationships with key suppliers and Third Party agents, to include the interpretation of MI, and identifying/resolving issues not requiring escalation.
* Develop teams technical knowledge
Key Skills and Knowledge
* Previous leadership experience in a claims environment is essential
* Demonstrate an excellent knowledge and understanding of the Credit Hire industry/market, including its legal and procedural development.
* Excellent understanding of the United Kingdom legal system surrounding claimant and defendant litigation. Including extensive knowledge and understanding of relevant case law their application and implications.
* Demonstrate a detailed knowledge of the ABI GTA and its implications.
The company are an employer of choice within the sector with flexible working, a modern city centre office, a great team and prospects plus a really solid salary, bonus and benefits package.
If you are one of the very few people with these skills apply today in strict confidence
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