Credit Controller

I am currently recruiting a Credit Controller for a property company based in London, close to Vauxhall station. Client Details My client is a well-established company based in Central London. Due to recent rapid growth, they are now looking to hire a Credit Controller to join their diverse Team. This is a permanent role with hybrid working 4 days in the office / 1 working from home. Their offices are based in London, close to Vauxhall Tube Station. Sector: Property Description Credit Controller: This is a full-time on-site role for a Credit Controller at Covent Garden Market Authority in London. The Credit Controller will be responsible for credit control, credit management, debt collection, managing debtors, and overseeing financial transactions on a day-to-day basis. In this role it is essential that you are able to build and maintain good, pragmatic business relationships with the tenants, as this is highly beneficial in the smooth running of the Authority. At the same time, you must maintain a balance that allows you to be appropriately robust in your dealings with tenants where required. You must be articulate and professional in your communication to both internal & external stakeholders, and adept at handling difficult and confrontational conversations. You must be able to review existing processes, evaluate their suitability, and design and implement required changes to deliver optimal service. You must also have strong attention to detail, be highly organised, able to adhere to strict deadlines and have the ability to reconcile complex accounts. You must be IT literate in the standard MS Office applications and be confident and proficient in the manipulation of data using advanced features The post holder will also need to: - Manage the debtor accounts of the Authority with a focus to actively reduce average debt age, ensure prompt collection of dues and expedite recovery of any unpaid money from the Market Tenants and other commercial arrangements. - Ensure income and cash is processed efficiently and accurately, invoices are issued in a timely manner, and queries are resolved effectively. Roles and responsibilities - Ensure invoices are issued on time, are accurate and complete. - Build effective business relationships with the Authority's internal and external customers to positively reinforce contractual commitments and facilitate settlement of outstanding invoices. - Manage all invoicing queries raised by tenants / customers through to conclusion and in a timely fashion. Manage all aspects of debt recovery, including: - Proactive management and collection of debts from Authority debtors. - Negotiation of tenant payment plans. - Recommend invoking the debt recovery procedures. - Recommend of legal proceeding in consultation with the Authority's General Counsel. - Continuously improve invoice to cash processes to deliver a target of 35 days average aging of arrears and reducing the risk of exposure to the Authority from bad debts. - Cash Management: maximising collections, arranging refunds as required, and allocate receipts appropriately to tenant accounts in a timely manner. - Reconciliation of Customer accounts - Reconciliation and management of Deposit process - Preparing statements, client status reports and other relevant information as required. - Assess and monitor the bad debt risk of debtor balances, informing the Property team, Finance and General Counsel of any changes and proposing any bad debt write-offs or credit memos where appropriate, for approval. Liaise with and support the property team to ensure optimal operation of the tenant facing processes. - Review and provide regular management information that informs and demonstrates performance of the function. This includes, but is not limited to, weekly reports on cash received and status of invoicing, % invoices in query, goodwill write-offs, invoice corrections, % of debtors overdue, exception reporting. - Review the Credit Control policy and procedures, ensuring they are current, and our debt recovery procedures are fit for purpose. - Set up and opening of new vendors - Provide information as required for the annual audit - Provide information to support the Service Charge Audit and calculations - Any other reasonable requests from Line Manager Profile Skills and Experience - Proficiency in Microsoft Excel and other Office Suite applications. - Excellent attention to detail and organisational skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Time management skills and the ability to prioritise tasks. - Excel (minimum of x-lookups, sumifs, pivots & index functions). Preferred Qualifications: * Maths & English A Level / GCSE/or equivalent * Professional certification (e.g., AAT or Bookkeeping) is an advantage. * Experience in a similar industry or sector desirable * Familiarity with additional accounting software and systems desirable * Hands-on experience with Microsoft Dynamics 365 Business Central desirable Job Offer the salary will be between 32,000 to 35,000 per Annum